Reference

How jin11 Handles Your Personal Information

When you open an account with jin11, we collect only what we need to run your account and process payments through DANA, OVO, or GoPay — nothing extra.

Account data onlyDANA, OVO, GoPay wallet infoNo unnecessary data storedYour rights, clearly statedContact us to request changes

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PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct, or delete your personal data, contact our support team directly. We handle all data requests through dedicated channels — not through general chat. Provide your registered account details so we can verify your identity before making any changes to your information.

Team online

Live Chat

Open the live chat window from your account dashboard. Data requests are handled by our privacy team during support hours — include your account email.

Email Support

Send your data access or deletion request to our support email. Attach your registered account name so we can verify and action it promptly.

Account Settings

Some data corrections — like updating your contact number or linked e-wallet — can be done directly inside your account settings without contacting support.

What This Privacy Policy Covers

jin11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

jin11 collects personal information at the point you register: your name, contact details, and the e-wallet identifiers tied to your DANA, OVO, or GoPay account. We use this to verify your identity, process deposits and withdrawals, and keep your account secure. We do not sell your

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data to third parties. We may share limited information with payment processors when your transaction requires it — for example, when a GoPay transfer is being confirmed or an OVO withdrawal is being routed. We also collect device and session data automatically when you access the
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platform from Jakarta or anywhere else in Indonesia where access is permitted by local law. This includes your IP address, browser type, and session timestamps — used for security monitoring and fraud prevention only. Data is retained for as long as your account is active plus
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the period required by applicable local regulations. If you close your account, we will delete or anonymise your personal data within the timeframe set by those regulations. Cookies are used to maintain your login session and remember your preferred payment method. You can manage cookie preferences
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through your browser settings. This policy applies to the jin11 website at jin11 and all services accessible through it, subject to eligibility under local law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply account-level security measures across every layer where your data is stored or transmitted. From the moment you link a DANA, OVO, or GoPay wallet to your account, that connection is encrypted. Here is what we do specifically to keep your information safe and compliant.

Encrypted Data Storage

All account and payment data — including your linked DANA, OVO, or GoPay details — is stored using SSL encryption. We do not hold raw wallet credentials on our servers.

Cookie Management

We use session cookies to keep you logged in and remember your last payment method. No tracking cookies are placed without your browser's implicit acceptance of standard session behaviour.

Data Retention Policy

Active account data is kept while your account remains open. Once closed, we retain only what local regulations require, then delete or anonymise the rest within the regulated timeframe.

Your Right to Request Changes

You can request access to your data, ask us to correct inaccuracies, or ask for deletion via live chat or email. We verify your identity first, then act on the request.

Common Questions About Your Privacy at jin11

These are the questions we hear most from account holders about how their data is collected, stored, and managed. If your question is not listed here, our support team can address it directly through live chat or email.

We collect your name, email address, contact number, and the e-wallet identifier for your DANA, OVO, or GoPay account. We collect only what is needed to run your account and verify transactions.

We do not sell your data. We share limited transaction data with payment processors — such as GoPay or OVO — only when processing your deposit or withdrawal requires it.

We retain your data while your account is active. After account closure, we keep only what local regulations require, then delete or anonymise the remainder within the applicable timeframe.

Yes. Contact us via live chat or email with your registered account details. We verify your identity first, then process the deletion request in line with our retention obligations.

We use session cookies to maintain your login and remember your preferred payment method. You can manage or block cookies through your browser settings, though some account functions may be affected.

Your linked wallet identifiers are encrypted using SSL at the point of connection. We do not store raw wallet credentials — only the references needed to route your transactions securely.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoJin11 Glossary

How jin11 Handles Your Personal Information

Reach Us About Your Data

Live Chat

Email Support

Account Settings

How We Protect and Manage Your Data

Encrypted Data Storage

Cookie Management

Data Retention Policy

Your Right to Request Changes

Common Questions About Your Privacy at jin11

01 What personal data does jin11 collect when I register?

02 Does jin11 share my data with third parties?

03 How long does jin11 keep my personal information?

04 Can I ask jin11 to delete my personal data?

05 How does jin11 handle cookie data?

06 Is my DANA, OVO, or GoPay wallet information stored securely?

Privacy Policy

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