Reference

Understand Your Rights Before You Start

These legal terms govern your use of jin11 and your account, including how your data is handled, how disputes are approached, and what conditions apply to access in Indonesia. Availability depends on local law and eligible regions — read this before opening an account.

Account Terms ApplyIndonesia-Eligible RegionsDANA, OVO, GoPay Wallet ConditionsData Handling PolicyContact Rights Reserved
jin11 Understand Your Rights Before You Start
LEGAL CONTACT PATHS

Reach Us on a Policy or Account Matter

If you have a question about your rights under these terms, a dispute with a transaction, or need to request changes to your personal data, our support team handles legal and account queries through the channels below. For wallet-related disputes involving DANA, OVO or GoPay, contact us before raising a case with the wallet provider — we can often resolve it faster on our end.

Team online

Live Chat

Open a live chat session through the lobby. For account and legal queries, select the account help option from the support menu when you connect.

Email Support

Send detailed legal or data-related requests to our support email. Include your registered account ID and the wallet type — DANA, OVO or GoPay — if relevant.

Account Help Page

For data deletion, account corrections or access disputes, navigate to the help section inside your account dashboard and submit a formal request form.

HOW WE HANDLE IT

Data, Security and Account Integrity

We treat your account data as a responsibility, not a resource. The sections below describe the four areas we actively manage: how your data is used, how your account is secured, how long we keep records, and how you can request changes or deletion. These commitments apply to all registered accounts in eligible Indonesia regions.

Data Use

We collect account registration data and wallet identifiers — DANA, OVO, GoPay numbers — only for transaction processing, account verification and support purposes. We do not sell your data.

Account Security

Your account login is protected by OTP verification on every new device. Session tokens expire automatically. Report any suspicious access through live chat immediately so we can freeze the session.

Data Retention

Transaction records and account details are retained for the period required under applicable regulations. You may request a summary of retained data by contacting support with your account ID.

Your Correction Rights

You can request a correction or deletion of your personal data at any time. Submit the request through the account help page; we aim to process corrections within a reasonable window and confirm by email.

Common Legal and Policy Questions

These are the questions we get most often about account terms, data rights and access rules. If yours is not listed here, the support team can help via live chat or email.

Yes, if you have an active account on jin11 and access the platform from Indonesia, these terms apply. Actual access depends on whether your region is eligible under local law.

You can submit a data deletion request through the account help page inside your dashboard. Include your account ID. We will confirm receipt and process the request within a reasonable timeframe.

Wallet identifiers linked to your account are retained only for the period required by applicable regulations, then removed. You may request a summary of what is held before account closure.

Contact support via live chat or email with your account ID and the specific decision you are disputing. Our team reviews each case individually and responds in writing within a reasonable period.

Updated terms are published on this page. We recommend checking periodically. Continued use of the platform after a change is posted constitutes acceptance of the revised terms.

We share only the transaction data necessary to complete a deposit or withdrawal via GoPay, OVO or DANA. We do not share browsing behaviour, game history or personal profile data with wallet providers.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.